Southwest Airlines' new approach to tech just jolted me out of my seat
ZDNet -

It's remarkable how quickly a brand can fall from grace.Not so long ago, Southwest Airlines was everyone's friend. It was a remarkable airline. It was lovable. Somehow it was able to not charge you for things other airlines did -- baggage fees, for example.Also: United Airlines just gave tech companies a lesson in pleasing customersBut then there was a rapid descent into technological calamity.Its crew scheduling software incited meltdowns, due to its antediluvian state. Rival airlines publicly...

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