Customer service articles
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AT&T customers upset over service outage in NE Kansas
TOPEKA (KSNT) - Some people here in the Capital City and surrounding areas managed to find their cell service disconnected. A spokesperson with AT&T told 27 News this service outage was not a national outage like many experienced in February. The service outage caused an AT&T store on Wanamaker Road to see a lot of []
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PSC wants to know how utilities alert customers about service interruptions
14 utilities and cable companies required to submit information within 20 days.
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Google Gemini chatbots are coming to a customer service interaction near you
More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on...