Airline ticketing system repeatedly confuses 101-year-old passenger for a baby
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Aussie Budget Airline Bonza Suddenly Suspends All Operations & Leaves Passengers Stranded
Aussie budget airline Bonza has seemingly gone bust after all of its flights were abruptly cancelled, with CEO Tim Jordan citing “discussions” surrounding the airline’s future. Passengers looking to board Bonza aircraft have reportedly been stranded after the airline halted its operations on Tuesday, 30 April. The cancellations were confirmed following an announcement from Tim […]
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Qantas passengers’ personal details exposed as airline app logs users into wrong account
Airline investigating whether privacy breach allowing customers to view others’ account details was caused by ‘recent system changes’Follow our Australia news live blog for latest updatesGet our morning and afternoon news emails, free app or daily news podcastPotentially thousands of Qantas customers have had their personal details made public via the airline’s app, with some frequent flyers able to view strangers’ account details and possibly make changes to other users’ bookings.Clare Gemmell...
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Airlines will be required to automatically refund passengers for major flight changes under DOT rule
Airlines will be required to automatically issue cash refunds to passengers when flights are canceled or significantly delayed under a new Department of Transportation rule. The new refund rule also will apply to significant wait times for checked bags and when extra flight purchases, such as Wi-Fi, aren’t provided on board. Airlines have long been allowed to set their own standards for issuing refunds — an oftentimes lengthy process that typically forces passengers to make a refund request by...