Amazon's marketplace is broken—but Andy Jassy wants to give you an AI shopping assistant
Fast Company - 2024-04-12T14:00:00.000Z

On Thursday, Amazon CEO Andy Jassy released his third letter to shareholders since Jeff Bezos departed the company to go build an island compound in Miami. That annual memo gets studied inside and outside of tech as a sort of weather vane pointing not just at where Amazon is headed, but to where the e-commerce customer experience in general is moving. Since 2021, Jassy has stayed fairly circumspect about AI’s future at Amazon, but his latest letter does not: When people ask “what’s next” at...

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So, Amazon’s ‘AI-powered’ cashier-free shops use a lot of humans. Here’s why that shouldn’t surprise you
This is how these bosses get rich: by hiding underpaid, unrecognised human work behind the trappings of technologyIn 2021, when Amazon launched its first “just walk out” grocery store in the UK in Ealing, west London, this newspaper reported on the cutting-edge technologies that Amazon said made it all possible: facial-recognition cameras, sensors on the shelves and, of course, “artificial intelligence”. The first customers queued outside, excited to experience the future. “I am an early...
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AI mania, faster delivery, and other takeaways from Andy Jassy's letter to Amazon shareholders
This morning, Amazon CEO Andy Jassy published his 2023 letter to shareholders. The year began with quite a splash for Amazon, as the company instituted the largest job cuts in its history, laying off more than 27,000 employees. The layoffs came on the heels of a tough period for the e-commerce giant in 2022 when stock fell 51%. However, Jassy opened his letter by stating that he has “even more” enthusiasm and optimism for Amazon’s future than at this time last year, revealing that...
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So, Amazon’s ‘AI-powered’ cashier-free shops use a lot of humans. Here’s why that shouldn’t surprise you

Amazon CEO Andy Jassy: AI Is the 'Largest Technology Transformation' Since the Internet

AI mania, faster delivery, and other takeaways from Andy Jassy's letter to Amazon shareholders