How to make unreasonable hospitality your cutting edge advantage
Big Think -

Eventually, someone is going to make a better product, or build a better brand, than you have. The way to keep people from switching sides? Harboring a loyal customer base. The way to harbor a loyal customer base? Relentless hospitality.  Famed restaurateur Guidara credits his successful career to what he calls “Unreasonable Hospitality” – also the title of his book – which he achieved by abiding by three main keys: Being present, taking the work seriously (but himself less...

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