Passengers are pretending to be disabled to get fast-tracked through airports amid ‘rampant abuse’ of airport wheelchair services, Frontier CEO says
Fortune - 2024-05-24T21:18:34.000Z

The discount airline is calling for a “wheelchair registration” system and legislation cracking down on those “abusing” the accessibility tool.

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Frontier CEO urges crackdown on ‘rampant abuse’ of airport wheelchair service
The 1986 Air Carrier Access Act requires airlines to provide a wheelchair to passengers with disabilities at the airport. The problem: Many travelers are faking it, Frontier Airlines CEO Barry Biffle says. “There is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all,” Biffle said at a Wings Club luncheon on Thursday in New York. He said he had seen Frontier flights where 20 people were brought to the plane with wheelchairs, but only...
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Frontier Airlines CEO urges crackdown of 'rampant abuse' of airport wheelchair service
Frontier CEO Barry Biffle said he has seen flights where 20 people were brought in wheelchairs at departure, with only three using them upon arrival.
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'Widespread abuse': Frontier Airlines passengers using wheelchair service to cut pre-boarding lines
The New York Post reported that passengers at Frontier Airlines have been exploiting the company's wheelchair service to skip lengthy lines while boarding their flights.CEO Barry Biffle said that "[t]here is massive, rampant abuse of special services. There are people using wheelchair assistance who don’t need it at all."Frontier Airlines, like some other airlines, have a first-come-first-serve policy when it comes to seating. Therefore, people are using the wheelchair service to get on the...
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In related news

Frontier CEO urges crackdown on ‘rampant abuse’ of airport wheelchair service

Frontier Airlines CEO urges crackdown of 'rampant abuse' of airport wheelchair service

'Widespread abuse': Frontier Airlines passengers using wheelchair service to cut pre-boarding lines