Amtrak articles
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Amtrak Pacific Surfliner along the California Coast
Join Trains.com staffers Kent Johnson and Ben Lake, for a narrated ride aboard Amtrak’s Pacific Surfliner! From Downtown San Diego (SAN) to Burbank-Downtown Station (BBK), you’ll follow Ben on his early morning roll-out in Unreserved Coach Class. And then, tag along with Kent as he continues from the L.A. metro area, amidst Business Class amenities, []Read More
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Tickets on sale for return of Amtrak’s Berkshire Flyer
PITTSFIELD, Mass. — Ticket sales have begun for the Berkshire Flyer, the seasonal Amtrak service between New York and Pittsfield, Mass. The weekend operation sees trains depart New York on Friday nights and return Sunday afternoon from Pittsfield, beginning June 21 and concluding with Labor Day weekend on Monday, Sept. 2. The train leaves New []Read More
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Amtrak Inspector General finds customer communication deficiencies
WASHINGTON — An audit report released by Amtrak’s Office of Inspector General on Monday suggests the company can upgrade its communications with patrons “to improve the customer experience,” but possible steps to do so onboard trains were beyond the scope of the inquiry. The report, “Opportunities exist to better use data to improve the customer []Read More