Customer engagement articles
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FirstEnergy proposes customer refund following audit
CHARLESTON, W.Va. — FirstEnergy subsidiaries Mon Power and Potomac Edison are proposing a customer refund, including interest, due to miscalculated costs from a previous base rate case and misapplied overhead costs. The proposed $2.5 million refund is for a misallocation of costs from the 2013 test year in the last base rate case filed by
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Apple Asks Customers for Vision Pro Feedback
Apple has been soliciting Vision Pro feedback since the device launched, but this week, the company has picked up on sending out surveys. We've had several reports from Vision Pro customers who have been asked to share their thoughts about the device. Apple asks about Vision Pro satisfaction, environment usage, favorite features, what it's being used for, how often it's used, and how long usage sessions last. Apple also asks about guest mode and who else uses the Vision Pro, which is a...
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The Only Way to Win Over Customers Is to Become Their First Choice. Here's How to Do It.
The best businesses focus their customer experience programs on doing the things that delight customers and put them ahead of their competition. Here are three little secrets to achieving this goal.