Integrated telecommunications services (trbc) articles
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How to integrate AI into call center dashboards
In the dynamic realm of customer service, call centers are increasingly harnessing innovative technologies to boost their operational efficiency and effectiveness. Generative AI, a standout in this technological evolution, is reshaping how customer interactions are handled, equipping agents with sophisticated tools to better understand and address customer needs. By leveraging the power of AI, call […]
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What The Tech: Affordable Internet Services Ending
The affordable connectivity program has run out of money, meaning no more help for low-income families.
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The best apps and services for new graduates
New graduates have a lot to manage: applying for jobs or further education, staying on top of their finances, keeping healthy and maybe even finding a more permanent place to live. Instead of a gift basket full of food they don’t eat, consider giving them a subscription to a service they’ll use regularly instead. Be it a new service that can make their lives easier, or footing the bill for something they already pay for, your new grad will thank you for the thoughtful yet practical gift. Here...